Guests waiting for the Airport shuttle at Cleveland Hopkins International Airport (CLE) can now track the shuttle at the click of a button.
Bus Genius, a new amenity available for CLE guests, not only shows the shuttle’s location in real time, it also provides estimated pickup times for up to the next three buses. Additionally, it allows the Airport to display messages under the announcement tab on the app and website.
“Bus Genius is a critical element to improving the guest experience at CLE and takes the guessing out of waiting for a shuttle,” said Scott Carr, Assistant Director of Commercial Business & Revenue. “The data provided by the system will also help us improve our shuttle services for our guests as well.”
The data collected through the system will provide us with ridership numbers, identify any service gaps, and allow us to ensure operational metrics are met. Using that information, the Airport can make adjustments to the number of shuttles on a route at any given time.
This amenity is currently available for the Brown Lot, with plans to expand to additional airport-owned parking lots in the future.
Guests can access the system through the Bus Genius app, QR Codes at the bus shelters, or the Bus Genius website www.busgenius.com/map