Megan O’Connell
Assistant Director, Marketing, Communications, and Guest Experience
Megan O’Connell joined the City of Cleveland Department of Port Control as Assistant Director, Marketing, Communications, and Guest Experience in March 2025. She is currently responsible for strategic marketing and communications, along with helping to create a more modern, visitor-friendly airport.
Assistant Director (AD) O’Connell is a proud Ohio native and a graduate of both Kutztown University, where she earned a BA in Speech Communication, and Syracuse University, where she earned a Master’s of Communication.
With a strong background in strategic marketing and communications and a passion for guest service, AD O’Connell most recently served as the Director of Marketing and Branding at Philadelphia International Airport, where she led initiatives that elevated the airport’s visibility while prioritizing meaningful, engaging experiences for travelers. AD O’Connell also served as the Marketing and Customer Service Manager for MarketPlace PHL, the concessions management group overseeing the PHL Food & Shops program.