Information & Assistance

Information & Assistance

Information Desk

The Airport Information Desk is located in the main terminal, on the ticketing level near the Central Security Checkpoint. The Airport Information Desk provides assistance to travelers, their families, friends and business associates. It provides paging services, directions, lost and found, airline contact information and help to passengers trying to navigate CLE.



Welcome Center

The Airport Welcome Center is your gateway to the City of Cleveland. Our knowledgeable and friendly staff is trained to help passengers get the most out of their time in Northeast Ohio. From simple questions like directions around town to personalized recommendations such as restaurants and landmarks, the Airport Welcome Center is a great resource for anyone landing at CLE. 

The desk is located at the center of baggage claim between Carousels 5 and 6. It’s staffed throughout the day during busy periods, and in the evenings as needed.



Lost & Found

For items lost on an aircraft, please contact your airline. (Alaska Airline passengers should contact United Airlines for lost and found items)

The Lost and Found office hours are Mon-Fri 9AM - 5PM and is closed on holidays and weekends. Please call the main office at 216.265.0777 during normal business hours to make arrangements to pick-up an item that was reported lost. If you need to report a lost item outside of normal business hours, you can do so by filling out the the form below.

Contact Us Here 



Language Assistance

Please visit the Information Desk located on the Ticketing level next to Security Checkpoint B. The Airport Information Desk can be contacted on any white courtesy phone by dialing 6030, or from any telephone by dialing 216.265.6030



Traveling with Pets

Passengers who are traveling with pets or service animals can now utilize the convenience of the CLE Pet Relief Area. The pet relief area is at the north end of baggage claim, nearest to Carousel 1. The door is to the left of the USO. Pet waste pickup bags and a trash receptacle are available. Owners are asked to please clean up after their pets.

Learn More 


Human Trafficking Awareness Hotline

BLI Airport Resources | Homeland Security (

The City of Cleveland Department of Port Control wants all passengers, employees and guests of Cleveland Hopkins and Burke Lakefront Airports to report if vou or someone you know is being forced to engage in an activity and cannot leave, whether it is prostitution, housework, farm work, factory work, retail work, restaurant work, or any other activity to contact the Cuyahoga County Human Trafficking Task Force at 216-443-6085 or National Human Trafficking Hotline at 888-373-7888